Business
Qualifications

BSB40315 Certificate IV in Customer Engagement

What is this qualification?

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Job Opportunities

Job roles that may be available to you after successful completion of the course include:

  • Contact Centre Team Leader / Frontline Customer Service Team Leader
  • Quality Assurance Coordinator
  • Customer Contact Coach
  • Analyst
  • Scheduler
  • Complex Enquiry Customer Contact Operator

Enquire Now

Talk to a Course Advisor. They can help you decide which course is best for you.

Course Outline

Total number of units = 13

  • 3 core units
  • 10 elective units

Are you ready to enrol?

Select your Full Fee or Payment Plan and you will be directed to our online enrolment portal. If you have any issues, please call us on 1300 656 693

PAYMENT PLAN $540

Pay a deposit upfront and the remaining amount will be paid three times monthly.

Please note: The initial administration fee attached to this course covers the cost of the enrolment portal offered within this learner management system. Dependent on your eligibility for state subsidies there may be additional fees associated with this qualification. As you progress through the enrolment process all course options will be made available to you and upon successful enrolment this fee will be applied towards any relevant course costs.

This qualification is currently being funded by the Queensland State Government’s Department of Education and Training through the User Choice program for eligible Queensland participants. For full eligibility information, a breakdown of the fees applicable and our terms and conditions, please click here.

Financing Option

Australian Academy is partnering with Study Loans to offer you a new option for the payment of your course fees.

Click the button below and you will be redirected to the Australian Academy Study Loans page. You will be guided through the steps to begin the application process for your study loan.

Fee Support

Australia Wide

This course can be completed anywhere in Australia

Self Paced Delivery

This course can be completed in your own time

Industry Partner

We have industry partnerships and a large reach across Australia

Course Code

BSB40315