Australian Academy does not discriminate against any individual on the basis of race, colour, sex, religion, age, disability, or any other protected attribute. All students are treated equally and with respect. Our trainers will assist and support students where appropriate, including students with language, literacy, numeracy, digital, or physical needs, as long as the nature of the support required does not preclude them from safely demonstrating competency in practical first aid skills. We maintain culturally safe and inclusive learning environments and do not tolerate discriminatory behaviour from students in any of our classes. Any issues or questions raised regarding access and equity should be emailed to admin@australianacademy.edu.au.
Australian Academy first aid courses require students to be in attendance for 100% of the scheduled training time. Entry to class may be denied if students arrive more than 15 minutes late, as this is detrimental to learning outcomes and assessment validity.
Where Australian Academy cancels a class: Students are entitled to a full refund or transfer of funds to a future training program. Where a student cancels: We are unable to refund fees for students who do not attend or decide after booking that they do not want to attend. Changes to class bookings are allowed, but not within 48 hours of the class commencing. Fees and refunds are payable by direct credit payments.
Australian Academy does not offer RPL services.
In accordance with the ethical provision of education and training services, Australian Academy will:
• Ensure the health and safety of our employees and training participants is prioritised
• Act at all times with honesty, integrity and responsibility in the spirit of good faith and fair dealing with our clients
• Not engage in conduct towards training participants or colleagues which is unfair or harsh
• Ensure training staff will not engage in any practice or conduct which brings Australian Academy into disrepute
• Ensure that all trainers are aware of, and training programs reference, relevant legislation and regulations
• Ensure our policies and procedures underpin sound management practices while safeguarding the educational interests and welfare of participants
• Provide an inclusive learning environment conducive to the achievement of competency and appropriate to the learning needs of individual participants
• Monitor, assess and securely maintain participants’ education records related to individual progress and course attendance
• Ensure all trainers are suitably qualified and sensitive to participants’ needs including cultural background, literacy levels, and learning requirements
• Ensure fair and equitable dealings with all clients and students
All formal complaints must be received in writing using the official Australian Academy Complaints Form, which can be obtained by emailing admin@australianacademy.edu.au. Receipt will be acknowledged in writing within 3 business days. Australian Academy management will investigate the complaint and email a response to the complainant within 14 calendar days. Should the complainant wish to appeal the decision, an email containing the original complaint form, the Australian Academy response, and the reasons for the appeal should be sent to RTO Manager at admin@australianacademy.edu.au, who will provide a written response following investigation of the appeal within 14 calendar days. Should the appellant not be satisfied by the response, they may seek further assistance from the VET Regulator, ASQA, using their online complaint form (www.asqa.gov.au). Australian Academy will not charge any fee for lodging or processing complaints and appeals.
All students complete a mandatory LLN-D assessment prior to enrolment to ensure they have the necessary skills to successfully complete first aid training. Students will need to:
• Understand and follow verbal and written instructions in English
• Read and comprehend first aid procedures and emergency response protocols
• Demonstrate practical first aid skills competently
• Complete online learning components consisting of images, text, and electronic questioning
• Use basic digital technology to access the student portal and course materials Students who require additional support or reasonable adjustments should contact admin@australianacademy.edu.au prior to enrolment.
Fees for each training program are as noted in course advertising materials. All fees must be paid prior to course commencement unless alternative payment arrangements have been agreed in writing with Australian Academy.
If a course is cancelled or rescheduled by Australian Academy, all liability is limited to the amount for which the course was purchased (including any fees or charges). Unless required by law (including the Australian Consumer Law), Australian Academy will not be liable for any other losses incurred by students as a result of the cancellation, rescheduling or relocation of a course, including any travel and accommodation expenses, loss of income from work, etc. Students should carefully consider the refund and cancellation policies of travel, accommodation and other service providers when making arrangements for course attendance. Students may also wish to consider taking out relevant insurance to cover for any losses in the event of cancellation or rescheduling.
If you have fulfilled all requirements of the course and have been deemed competent, you will receive a nationally recognised Statement of Attainment from Australian Academy. Certification will be available within 5 working days of the successful completion of your training and a competency award being issued.
Australian Academy aims to ensure its graduates have the skills and knowledge as expressed in the qualifications issued. Gathering authentic evidence is of the utmost importance to us. Australian Academy prevents and detects academic misconduct through academic integrity education, robust assessment design, and detection measures. Plagiarism is using the words or ideas of others and presenting them as one’s own. If using artificial intelligence text generation tools (AI) to assist in assessments, students must use them ethically and must not copy and paste answers directly from AI. Australian Academy uses software that will detect misuse of AI in assessment responses. Misuse of AI tools or plagiarism is considered Academic Misconduct and may result in a finding of Not Yet Competent or cancellation of enrolment.
Students must arrive ready for class prior to the stated commencement time. Should students be delayed for any reason, they must call Australian Academy on 1300 656 693 prior to class commencing. Students who arrive more than 15 minutes late will not be permitted entry to the class, as this is detrimental to learning outcomes and assessment validity. No refund will be provided in these circumstances.
By accepting the terms and conditions at the time of enrolment, Australian Academy deems this to be a Training Agreement between the student and Australian Academy. Following acceptance of the terms and conditions at enrolment, Australian Academy warrants to complete the training and assessment for students who attend the full scheduled course and comply with all assessment requirements.
Australian Academy is committed to providing appropriate support to help students successfully complete their first aid training. In alignment with the 2025 RTO Standards, we conduct mandatory Language, Literacy, Numeracy and Digital (LLN-D) assessments prior to enrolment to identify any support needs and ensure students can meet course requirements. Our trainers are experienced in providing support to learners and making reasonable adjustments to training and assessment to accommodate individual needs, where appropriate and where such adjustments do not compromise the integrity of assessment or workplace safety requirements. Students with additional learning needs, language barriers, physical disabilities, or other circumstances that may affect their learning should contact admin@australianacademy.edu.au prior to course commencement to discuss available support options. We maintain culturally safe and inclusive training environments that respect diversity. Students can access clear information about course requirements, assessment processes, and their rights and responsibilities. Our complaints and appeals process ensures any concerns are addressed fairly and transparently. Where appropriate, Australian Academy can provide information and referrals to external support services including literacy and numeracy programs, mental health resources, disability support services, and community services. Ongoing support can be obtained by calling Australian Academy on 1300 656 693 or emailing admin@australianacademy.edu.au.
Australian Academy respectfully acknowledges the Traditional Custodians of the lands on which we work and live across Australia. We recognise their continuing connection to land, waters, and community. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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