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National Code: CHCSS00140

Case Management Skill Set

CHCSS00140 – Case Management Skill Set

For more information visit Australia’s National Training Register.

Course Overview

The Case Management Skill Set course provides participants with the practical skills and knowledge required to effectively support and manage clients within the community services, health, and allied health sectors. This nationally recognised training focuses on assessment, planning, coordination, monitoring, and advocacy to help clients achieve their goals and improve wellbeing.

Learners will gain the confidence to deliver client-centred case management in a professional, ethical, and culturally responsive manner aligned with Australian standards.

Career Outcomes

Completing this unit can support roles such as:

  • Case Manager
  • Support Coordinator (NDIS)
  • Client Services Officer
  • Community Services Worker
  • Care Coordinator
  • Case Worker or Program Facilitator

Who is this Course For?

This course is ideal for:
  • Individuals currently working or aspiring to work in the community services, aged care, disability, or healthcare sectors
  • Support workers and team leaders looking to develop formal case management competencies
  • Professionals who want to transition into case management roles or broaden their client service capabilities
  • Organisations seeking to upskill staff to deliver coordinated and person-centred care

Key Learning Areas

  • Assess and respond to client needs through individualised planning and support
  • Develop, monitor, and review case management plans
  • Apply communication, advocacy, and negotiation techniques to support client outcomes
  • Work within legal, ethical, and organisational frameworks
  • Collaborate effectively with clients, families, carers, and other service providers
  • Maintain accurate documentation and manage workload efficiently

Course Structure & Units of Study

  • CHCCSM012 - Coordinate complex case requirements
  • CHCCSM016 - Undertake advanced assessments
  • CHCCSM017 - Facilitate and review case management

Course Delivery Mode

  • Blended Learning (Combination of online modules and face to face practical assessments)
  • Face-to-Face Classes (Complete both theory and practical in a classroom setting)

Entry Requirements

  • Must be at least 18 years of age
  • Possess basic English language, literacy, and numeracy (LLN) skills
  • Have basic computer literacy (for online learning)
  • Provide a valid Unique Student Identifier (USI)

CHCSS00140 - Case Management Skill Set

Get your certificate in NSW, QLD, and VIC.

Flexible payment plans available. Please contact us at
admin@australianacademy.edu.au

Duration: 3-6 months

Fees:

  • Blended: (contact us)
  • Face-to-face: (contact us)
Expression of Interest

*Terms and Condition apply varies in different state and RTO training delivery

Why Choose This Course?

  • Nationally Recognised training
  • Practical, hands-on learning with experienced trainers
  • Flexible delivery modes to suit your schedule
  • Industry-Relevant Skills: in consultation with community and health sector employers

Start Your Journey Today

Enrol Now

Secure your spot in this essential CPR course. Submit your enrolment form and our team will be in touch to assist with the next steps.

Acknowledgment
of Country

Australian Academy respectfully acknowledges the Traditional Custodians of the lands on which we work and live across Australia. We recognise their continuing connection to land, waters, and community. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.

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Address (Melbourne)

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